Shipping + Returns

SHIPPING POLICY

All orders will be shipped within 2-3 business days via USPS and or UPS. We do our best to ensure you aren't overpaying for shipping, and if you have orders we can combine, we will. In that case, we do refund any shipping overages.

Please note: Cotton Creek Mill reserves the right to increase charges if shipping and fabric costs increase.

If you're unsure if your package has shipped, please login to your account to see your orders and the latest tracking information. If your package has been picked up from our shop, we have no control over the time it takes to arrive to you, and if you have any concerns, please contact the USPS directly. Thank you.

 

RETURN / EXCHANGE POLICY

All sales are final unless an incorrect item was shipped. We do not assume responsibility for items once they have been shipped! Once it has been given to USPS, we take no responsibility for lost or damaged items. There is a 20% restocking fee if the ordered fabric is incorrect for your purposes. If the fault is ours, we'll make it right.

CANCELLATION POLICY

As a general rule, we do not offer cancellations. This particularly applies on PREORDER items as we order those fabrics based on the pre-sales of those fabrics. If you decide to cancel your order before it has shipped, you will be charged a 20% restocking fee. 

Gift cards are non-refundable at any time.

Fabrics which are cut, washed, or altered are not eligible for a refund or exchange.

Refunds are processed within 5-7 business days from the item(s) being returned to our facility. All refunds are issued against your original form of payment.

Preorders - All preorders are non-refundable and non-cancellable.